Safety Management System

Safety is the foundation of our mission. Our Safety Management System (SMS) ensures that risks are identified, assessed, and mitigated before they can impact operations. Our SMS is fully aligned with ICAO standards and is integrated into every aspect of our air traffic services, fostering a proactive and transparent safety culture.

Our Approach to Safety

We believe that safety is a shared responsibility, and we empower every employee to contribute to a safer aviation system. Through systematic processes, clear communication, and data-driven decision-making, we continually improve our ability to prevent incidents and maintain operational excellence.

Key Elements of Our SMS

Safety Policy & Objectives

Clear commitments from leadership to maintain the highest safety standards.

Risk Management

Proactive identification, analysis, and mitigation of safety hazards.

Safety Assurance

Continuous monitoring and internal audits to verify safety performance.

Safety Promotion

Training, workshops, and awareness campaigns to reinforce safety culture.

Reporting Culture

Encouraging open, non-punitive reporting of hazards and incidents.

Data Analysis

Using safety data and trends to predict and prevent future issues.

Other Services

Human Resources

Our people are at the heart of everything we do. We recognize that safe and efficient air traffic services depend on highly skilled, motivated, and well-supported professionals. Our Human Resources team is dedicated to attracting, developing, and retaining top talent while fostering a culture of collaboration, accountability, and continuous growth.

Quality & Compliance

We are dedicated to providing safe, reliable, and efficient air navigation services. Through a strong focus on safety, quality, and regulatory compliance, we ensure that our airspace is managed according to the highest international standards.

Air Traffic Services

The Air Traffic Management (ATM) Directorate is at the heart of aviation safety and efficiency. Our mission is to provide safe, orderly, and expeditious flow of air traffic across the airspace we manage. By coordinating and integrating a wide range of air traffic services, we ensure that every flight — from take-off to landing — operates in a safe and efficient environment.